Like any complex problem, I started by understanding the system: - Site connectivity and urban context - Building structure and spatial qualities - Stakeholder needs (heritage, community, commercial) - User journeys and program requirements
This analytical process mirrors customer success operations: understand the ecosystem, identify pain points, map the journey, design the solution.
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Working with historic reinforced concrete structure required: - Detailed laser scan survey of existing conditions - Structural analysis and intervention strategy - Material palette respecting original fabric - Phased implementation considering use +
Just as in operations work: understand constraints, design within them, optimize for multiple objectives.
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Converting industrial volume into contemplative space. Dramatic concrete columns become sculptural elements. Natural light defines material boundaries.
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Pilates studio leverages the building's spatial drama— high ceilings, natural light, honest materials. Minimalist intervention respects historic fabric.
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Flexible dining spaces that celebrate the building's industrial character while creating warm, inviting atmosphere. Waterfront connection brings natural light and views.
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